RedCall
RedCall Terms of Use
Effective 29 October 2026
1. About these terms
1.1 These terms govern your use of the RedCall mobile application and website at redcall.com.au (the "Service"). The Service is provided by Valmere Group Pty Ltd (ABN 13 702 167 780, ACN 702 167 780), trading as RedCall ("RedCall", "we", "us").
1.2 By signing in to RedCall or using the Service you agree to these terms. If you do not agree, do not use the Service.
1.3 RedCall is provided to workplaces. If your workplace has a separate written agreement with us, that agreement applies to the workplace as well as these terms. If the two conflict on a commercial matter between us and the workplace, the written agreement prevails.
1.4 In these terms, "Workplace" means the business that has set up RedCall for its team, "Admin" means a manager, owner, duty manager or any other person of higher authority whom a Workplace has set up to administer RedCall, and "User" means any person who has an account with a Workplace.
1.5 RedCall is currently in a pilot. It is being used and tested with selected Workplaces while we complete the approvals needed for full commercial use. Two approvals are still open. Our text message sender is waiting for approval from our provider, so text messages (sign in codes, invitations and the emergency text back-up) may not be sent yet. Our request to Apple to use Critical Alerts is pending, so for now alerts use standard iPhone notifications marked Time Sensitive. During the pilot a Workplace should keep its normal emergency procedures in place and should not rely on RedCall as its only means of raising the alarm. We will update these terms when each approval is complete.
2. Emergency services
2.1 RedCall is a tool that lets a Workplace's team alert each other and confirm that people are safe. It does not contact the police, fire, ambulance or any other emergency service, and it is not a substitute for them.
2.2 In an emergency, call 000 first (or 112 from a mobile phone), then raise the alert in RedCall if it is safe to do so.
3. Accounts
3.1 An account can be created only by a Workplace. There is no public sign up.
3.2 You must sign in with your own mobile number (or, for an Admin, your own email address) and keep your sign in details, text message codes, email codes and authenticator codes to yourself. You must tell your Workplace straight away if you lose your phone or believe someone else has access to your account.
3.3 A Workplace controls its team. An Admin may add, edit, freeze or remove Users of that Workplace. A frozen or removed User does not receive alerts.
3.4 You may delete your own account in the app at any time, as described in our Privacy Policy.
4. Use of alerts
4.1 Alerts are for genuine emergencies and for approved practice drills only. You must not raise an alert to test the Service, as a joke, to attract attention or for any purpose other than a real emergency or a drill.
4.2 A drill must be run only by an Admin, using the drill function. A drill is clearly labelled as a test, is recorded as a drill, and does not sound an alarm. When a drill ends, we also email the Workplace a report clearly marked as a drill, for its records.
4.3 A person who raises an alert by mistake may cancel it from the alert screen within two minutes. After that, the alert may be ended only with the Workplace's cancel code or by an Admin. Everyone is told when an alert was a false alarm.
4.4 Only one alert may be active for a Workplace at a time.
4.5 Some threat types are silent. For a silent alert RedCall does not play an alarm sound on any phone, so that RedCall itself does not reveal where a person is hiding. When an alert is silent, or when no threat type is chosen within 15 seconds, we also send a text message to the Workplace's team so that the alert reaches them by a second route. Our text sender is waiting for approval from our provider, and until it is approved text messages may not be sent. A text message is delivered by your mobile network and may make the sound your phone uses for messages, according to your phone's settings. A Workplace is responsible for deciding, and telling its team, how phones should be set during a silent threat.
4.6 RedCall uses the latest available on site status to help decide which team members receive a loud alert. This status can be delayed or unavailable, and it does not guarantee that a person is at the Workplace. A loud alert also sounds on the phones of people the Workplace has placed on its always loud list, wherever they are. Everyone else in the team receives the alert as a notification without the loud sound and can open it and reply.
4.7 RedCall is seeking Apple's approval to use Critical Alerts. Until Apple approves it, RedCall does not send Critical Alerts, and alerts use ordinary iPhone notifications marked Time Sensitive. Where Apple permits it and you have allowed it in your iPhone settings, the opening alert of every real incident, but not a drill, is sent as an iPhone Critical Alert to people who are on site or on the Workplace's always loud list, so that it reaches the screen even when your phone is on silent or Do Not Disturb. When it signs up, each Workplace tells us which of its threat types are level one and which are level two, and we set them up. A level one alert may sound for up to one minute and a level two alert for up to 30 seconds. The level only changes how long the alert sounds. It does not decide whether an alert is a Critical Alert. For a silent threat type the alert is delivered with no sound. If iOS does not allow a Critical Alert without sound, RedCall sends it as an urgent Time Sensitive notification with no sound instead. Drills, reminders, chat messages, broadcast messages and any marketing or routine purpose never use Critical Alerts. You can change this setting for RedCall at any time in your iPhone settings.
4.8 Admins must use the broadcast function only for messages that concern the safety or operation of the Workplace's team. Broadcasts and chat messages must not be used for advertising or any unrelated purpose.
4.9 RedCall records who raised each alert and who ended it. An alert must be raised only for a genuine emergency. A person who raises an alert that is not genuine, and the Workplace they act for, are responsible for that alert and for how the Workplace's team uses the Service.
5. Responsibilities of the Workplace
A Workplace is responsible for:
- (a) the accuracy of its team list, including each person's mobile number, email address and role, and the mobile number of each Admin;
- (b) setting the correct location of the Workplace, and keeping its always loud list up to date;
- (c) making sure that each person it adds is entitled to use RedCall and has been told how the Service uses their information;
- (d) asking its team to keep notifications and location permission switched on for RedCall, and to keep the app signed in;
- (e) keeping its own emergency procedures, training and equipment in place, and meeting its own obligations under work health and safety laws. RedCall supports those procedures and does not replace them;
- (f) keeping its own copies of its incident reports, at least once a year and before it ends its use of the Service. We email a PDF of each report to the report email address the Workplace gives us, and the Workplace must keep that address correct and its mailbox working. RedCall provides the reports as a convenience. RedCall is not an archive and does not take on the Workplace's duty to keep records; and
- (g) the conduct of its Admins and Users in the Service.
6. How alerts reach you, and the limits of the Service
6.1 Alerts travel over the internet and through services we do not control, including mobile networks, Apple, Google and your phone's operating system. Whether an alert reaches you, reaches you on time, or is heard, depends on factors such as your coverage, your battery and low power settings, your notification and location settings, your silent switch, Focus and Do Not Disturb settings, whether you are on a phone call, the version of your operating system, and whether you remain signed in. If your phone is switched off or has no coverage when an alert is sent, RedCall asks Apple and Google to stop trying to deliver an alert after two hours, so that an out-of-date alert is not delivered. What actually happens depends on the notification service and your phone. Reminders continue while the alert is active, and RedCall shows any active alert when you open it.
6.2 We work to keep the Service available and reliable, but we do not promise that it will be uninterrupted or error free, or that any alert, reminder, message or text will be delivered, delivered on time or noticed. A Workplace must not rely on RedCall as its only means of raising the alarm.
6.3 We may suspend the Service briefly for maintenance or to protect its security.
7. Acceptable use
You must not:
- (a) use the Service for an unlawful purpose or in breach of any person's rights;
- (b) interfere with or disrupt the Service or its security;
- (c) try to access information belonging to another Workplace or another User;
- (d) copy, decompile, reverse engineer or extract the source code of the app;
- (e) pretend to be another person; or
- (f) send chat messages that are unlawful, threatening, harassing or misleading.
8. Your information
8.1 We handle personal information as set out in our Privacy Policy at redcall.com.au/privacy.
8.2 As between us and a Workplace, the Workplace keeps its rights in the information it and its team put into the Service, including incident records. You give us the right to host, process and display that information only as needed to provide the Service.
8.3 Incident reports. We make each incident report available in the app and by email. The Workplace is responsible for saving and keeping its own copies, and we do not promise that any report will remain available. To the extent the law allows, we are not responsible for a record the Workplace failed to keep.
8.4 You are responsible for the messages you send in the alert chat.
9. Our intellectual property
The RedCall name, logo, app and website, and everything in them, belong to us or our licensors. We give you a personal, limited licence to use the app for its intended purpose while you are a User. The licence is not exclusive and cannot be transferred.
10. Fees
Individual Users are not charged by RedCall. Any fees payable by a Workplace are set out in its agreement with us.
11. Suspension and ending of access
11.1 We may suspend or end a person's or a Workplace's access to the Service if they breach these terms, if we reasonably believe the Service is being misused, if we need to do so to protect the security of the Service or other people, or if the law requires.
11.2 A Workplace may stop using the Service at any time. What happens to its records is set out in our Privacy Policy.
12. Consumer law, disclaimers and liability
12.1 Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or condition, that you have under the Australian Consumer Law or any other law and that cannot be excluded, restricted or modified.
12.2 Subject to clause 12.1, and to the extent the law allows:
- (a) the Service is provided on an "as is" and "as available" basis;
- (b) we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or goodwill;
- (c) we are not liable for any failure or delay caused by events outside our reasonable control, including failures of mobile or internet networks, of Apple, Google or other third party services, or of a User's device or settings; and
- (d) our total liability to a Workplace for any claim relating to the Service is limited, at our option, to supplying the Service again or to the cost of having it supplied again.
12.3 Clause 12.2(d) applies to a Workplace and does not apply to an individual User. An individual User's rights are as the law provides.
12.4 The agreement between a Workplace and us may contain further terms about liability.
13. Changes
We may change the Service and these terms. If we make a material change we will tell Users in the app or on this page before the change takes effect, and the effective date at the top of this page will be updated. If you keep using the Service after the change takes effect, you accept the new terms.
14. General
14.1 These terms are governed by the laws of Victoria, Australia, and each party submits to the non exclusive jurisdiction of the courts of Victoria.
14.2 If a part of these terms is found to be unenforceable, the rest continues to apply.
14.3 A failure to enforce a right is not a waiver of that right.
14.4 We may give you notices by email, in the app, or on this page.
15. Contact
Valmere Group Pty Ltd, trading as RedCall
ABN 13 702 167 780, ACN 702 167 780
info@redcall.com.au