RedCall Support

Last updated 29 October 2026

Email: info@redcall.com.au
We aim to reply within 2 business days.

In an emergency, call 000 first. RedCall helps your team find out and respond. It does not contact the emergency services and it does not replace them.

Pilot status

RedCall is currently in a pilot. It is being used and tested with selected workplaces while we complete the approvals needed for full commercial use. Two approvals are still open. Our text message sender is waiting for approval from our provider, so text messages (sign in codes, invitations and the emergency text back-up) may not be sent yet. Our request to Apple to use Critical Alerts is pending, so for now alerts use standard iPhone notifications marked Time Sensitive. During the pilot a workplace should keep its normal emergency procedures in place and should not rely on RedCall as its only means of raising the alarm. We will update this page when each approval is complete.

How RedCall alerts work

RedCall is built for genuine workplace emergencies. These are the rules the app follows.

A loud alert sounds on the phones of people who are at the workplace, and on the phones of people the workplace has placed on its always loud list. Everyone else in the team still receives the alert as a notification and can open it and reply.

For silent threat types RedCall plays no alarm for anyone, so that RedCall itself does not reveal where a person is hiding. The team is also sent a text message so that the alert reaches them by a second route. Our text sender is waiting for approval from our provider, and until it is approved text messages may not be sent. A text message is delivered by your mobile network and may make the sound your phone uses for messages, so ask your workplace how phones should be set during a silent threat.

Practice drills are labelled as a test and never sound. When a drill ends, the workplace is also emailed a report marked as a drill, for its records.

Messages written in the alert chat are sent to the rest of the team as ordinary notifications. A broadcast from an Admin arrives as a notification marked BROADCAST, with the name of the workplace.

Only one alert can be active for a workplace at a time. An alert raised by mistake can be cancelled from the alert screen within 2 minutes. After that, use your workplace's cancel code or ask an Admin.

Accounts are created only by a workplace. There is no public sign up.

When RedCall uses Critical Alerts

RedCall is seeking Apple's approval to use Critical Alerts. Until Apple approves it, RedCall does not send Critical Alerts.

Once approved, the opening alert of every real incident, but not a drill, is a Critical Alert, so that it reaches the screen even when the phone is on silent or Do Not Disturb. It goes only to people who are on site or on the always loud list, and who have allowed Critical Alerts in their iPhone settings. There are two levels. When it signs up, each workplace tells us which of its threat types belong to each, and we set them up. A level one alert may sound for up to one minute. A level two alert may sound for up to 30 seconds. For a silent threat type the alert arrives with no sound, so that RedCall does not reveal where a person is. If iOS does not allow a Critical Alert without sound, it arrives as an urgent Time Sensitive notification with no sound instead.

These never use Critical Alerts: practice drills, reminders, chat messages, broadcasts from an Admin, texts and emails.

If you do not allow Critical Alerts, you still receive every alert as an ordinary notification, subject to your notification settings.

Common questions

I cannot sign in.

Staff sign in with their mobile number and a code sent by text message. Until our text sender is approved, codes may not arrive by text. Email info@redcall.com.au if you cannot sign in. Use the Australian mobile number your Admin added. You can type it as 0400 000 000. RedCall is available in Australia only, so numbers from other countries cannot sign in. Admins sign in with their email address. A 6 digit code is sent to that address, and then they enter the code from their authenticator app. If the email does not arrive, check your spam folder and ask for a new code after a minute. If it still does not work, ask your Admin to check that your number is on the team list and that your account is not frozen.

I am not getting alerts.

Check these in order. First, make sure notifications are switched on for RedCall in your iPhone settings. Second, make sure Focus and Do Not Disturb are not blocking RedCall. Third, make sure you are still signed in. Fourth, check that your phone has charge and is not in Low Power Mode, which can delay notifications. Fifth, open RedCall once, so that it can refresh your details. If you turned notifications off during setup, go to Settings, then RedCall, then Notifications to turn them back on.

Why did my phone not make a loud sound?

A loud alert sounds for people who are at the workplace and for people on the workplace's always loud list. If you were away, you received the alert quietly. Your silent switch, Focus and Do Not Disturb settings also affect sound, and while you are on a phone call your iPhone may play a shorter sound or none. Silent threat types and practice drills never sound.

Why does RedCall ask for my location?

So that a loud alert sounds for the people who are actually at the workplace, and does not wake people who are off duty. Your phone only checks whether you are inside or outside. We do not store where you are. Admins at your workplace can see whether you are recorded as on site, off site or unknown, but they cannot see your coordinates or a map. Your result is cleared when you sign out and is treated as unknown after 24 hours. Choose "Always" if you want the check to run when the app is closed. iPhone decides when to report the change, so it can be delayed, and RedCall also checks each time you open it. If you decline, you will still receive every alert, quietly, unless your workplace has placed you on its always loud list.

How do I change my language?

Open Profile, then Language.

How do I delete my account?

Open Profile, then Delete my account. You are removed from your workplace's team straight away. You have 30 days to change your mind by signing in again. After that, your login, mobile number and email address are permanently deleted. Your name stays on the records of past alerts, as part of your workplace's safety records.

I raised an alert by mistake.

Press "Pressed by mistake? Cancel alert" within 2 minutes. After that, use your workplace's cancel code or ask an Admin.

Report a problem

Email info@redcall.com.au with your phone model, the app version and a description of what happened. Please do not include passwords or login codes.

Businesses

If you run a workplace and would like to use RedCall, email info@redcall.com.au and we will set you up.